Frequently Asked Questions
Some things you might have been wondering
DO I NEED TO MAKE AN APPOINTMENT FOR MY PET?
Yes. Twenty-four hour notice is much appreciated, but we always do our best to accommodate same day calls.
WILL MY PET BE SEDATED OR GIVEN TRANQUILIZERS?
No. We never tranquilize or sedate any animal.
DO YOU GROOM CATS?
Yes, but the coat must first be deemed manageable.
DO YOU ACCEPT LARGE OR GIANT BREEDS?
Certainly! Our shop has the largest tub in town, electronic hydraulic tables, and wall anchors designed to accommodate even the most giant of breeds. All breeds are welcome.
DO YOU GROOM AGGRESSIVE DOGS?
Notify your groomer if you suspect aggressive behavior in your pet. We are experienced professionals trained to handle difficult situations, but some cases must be referred to a veterinarian.
AT WHAT AGE SHOULD I HAVE MY NEW PUPPY GROOMED?
The sooner the better, but be sure your puppy is current on all vacinations. Grooming should start early to ensure good social skills.
I WORK MONDAY THROUGH FRIDAY, WHEN CAN I BRING MY PET IN?
Monday through Saturday early morning drop off's available. Starting at 7:00 am Drop off before you go to work and pick at lunchtime or later whatever works for you.
HOW LONG WILL YOU NEED MY PET?
Size, coat type, and behavior of your pet are all contributing factors. Generally, we will need your pet a minimum of two to four hours.
HOW WILL I KNOW WHEN TO PICK UP MY PET?
We can usually give you an estimated time, but we would gladly call to inform you, as we do not wish your pet to stay any longer than necessary. Please arrive in a timely manner and avoid arriving early, as this may excite your pet and make finishing difficult.
WHAT IF NATURE CALLS?
Please, allow your pet to go potty during a brief walk before arrival. If your pet is here longer than four hours the staff will take them out back to go potty.
DO I NEED TO BRING MY PET'S KENNEL FROM HOME?
No but all dogs must be leashed when coming in to the shop this is for safety reasons, and all cats must be in a carrier.
TO EXPRESS OR NOT TO EXPRESS: ANAL GLANDS
There are several signs that your pet may need his anal glands expressed. A common, often misunderstood sign is scooting, or dragging the rear end on the ground. This is often believed to be a sign of intestinal parasites, however it is most often an attempt to relieve the discomfort of full anal glands.
Anal glands should only be expressed when the pet is having difficulty expressing them on his own. If he is not showing signs that the glands are full, then the glands should not be expressed. Some groomers express all dog's anal glands every time they come in for grooming. If this is done, it may reduce the dog's ability to express the glands on his own, eventually leading to complications if they are not expressed manually on a regular schedule. When selecting a groomer be sure to ask about this and request that your dog's anal glands are not expressed routinely if he is not having any problems. If a pet needs his anal glands expressed it is most successfully done internally rather than externally. Vets will typically express internally, though many groomers express externally, so it's important to check which method your groomer uses. Here at Kathy’s Canine Connection, we only express externally . After the glands have been expressed, the pet may continue to lick, chew, or scoot for a few days. This is normal, although if the behavior continues, it may be indicative of a more serious health issue that should be addressed by a veterinarian.
WHAT IS INCLUDED WITH A FULL GROOM?
- Initial hair cut
- Clean ears
- Trim Nails
- Fluff dry
- Precision cut
- Bow or Bandanna